Key Support available to families

Support available if absent from school……….

If you feel at immediate risk of harm call 999 Police

Safeguarding Concern- Help from our St James Safeguarding Team
You can email:
You can Text: SAFESJ to 07398978050

If worried/anxious/ or just want to talk contact…..

Food Bank Vouchers
If your family need foodbank vouchers please email

Self-Isolating Support (families with vulnerable members/with symptoms)
If you need support for picking up prescriptions/shopping or support for your parents/carers by a community volunteer due to your family self-isolating, please email

0800 1111
Free, 24-hour telephone helpline for children and young people anywhere in the UK. Get help and advice about a wide range of issues, talk to a counsellor online, send Childline an email or post on the message boards.

The Mix
0808 808 4994
Essential support for under 25s. Phone, Email, Web support and Counselling. – The Mix’s Crisis Messenger text service is available 24/7 and open to anyone aged 25 or under living in the UK.
If you’re in crisis and need to talk, text THEMIX to 85258

Helpline: 116 123
24hr service offering emotional support

Runaway Helpline:
116 000
Email –
Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back.You can also contact the Helpline if you are worried that someone else is going to run away or if they are being treated badly or abused.You can call or text for free, 24 hours a day. It’s all confidential.

is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text. It’s a free 24/7 texting service in the UK for anyone in crisis anytime. Text 85258

Free, safe and anonymous support for young people
Monday – Friday 12pm-10pm
Saturday – Sunday6pm – 10pm

YMCA – Children and Young People’s Wellbeing Service
Wellbeing Practitioners provide uses CBT (Cognitive Behavioural Therapy) techniques and goal-setting to build up emotional wellbeing and resilience in young people and their families.

Young Devon
Young Devon run a homelessness prevention scheme in Exeter, they can help 16 & 17yr olds and care leavers.
01392 331666 and ask to speak to the Homeless Prevention Team or email
If you are under 18 call the Social Service Emergency Duty team 0345600 0388

Online support and advice:

Key things to remember:
• Think before you post
Don’t upload or share anything you wouldn’t want your parents, carers, teachers or future employers seeing. Once you post something, you lose control of it, especially if someone else screenshots or shares it.
• Don’t share personal details
Keep things like your address, phone number, full name, school and date of birth private, and check what people can see in your privacy settings. Remember that people can use small clues like a school logo in a photo to find out a lot about you.
• Watch out for phishing and scams
Phishing is when someone tries to trick you into giving them information, like your password. Someone might also try to trick you by saying they can make you famous or that they’re from a talent agency. Never click links from emails or messages that ask you to log in or share your details, even if you think they might be genuine. If you’re asked to log into a website, go to the app or site directly instead.
• Think about who you’re talking to
There are lots of ways that people try to trick you into trusting them online. Even if you like and trust someone you’ve met online, never share personal information with them like your address, full name, or where you go to school. Find out more about grooming.
• Keep your device secure
Make sure that you’re keeping your information and device secure.