Wellbeing & Support

Support available to you


If you feel at immediate risk of harm call 999 Police


Safeguarding Concern- Help from our St James Safeguarding Team

You can email: safeguarding@stjamesexeter.co.uk


If worried/anxious/ or just want to talk contact…..


Food Support

If your family need foodbank vouchers or help with free school meals please email foodsupport@stjamesexeter.co.uk


Self-Isolating Support (families with vulnerable members/with symptoms)

If you need support for picking up prescriptions/shopping or support for your parents/carers by a community volunteer due to your family self-isolating, please email foodsupport@stjamesexeter.co.uk



Mental Health Support Team

If you have concerns over your own or your family’s mental health of you own or your family. Please complete a referral on additional form or call 07866159124



If you have any safeguarding concerns about a child, you can call MASH on 0345 155 1071




0800 1111

Free, 24-hour telephone helpline for children and young people anywhere in the UK. Get help and advice about a wide range of issues, talk to a counsellor online, send Childline an email or post on the message boards.


The Mix
0808 808 4994

Essential support for under 25s. Phone, Email, Web support and Counselling. 
www.themix.org.uk/get-support/speak-to-our-team/crisis-messenger – The Mix’s Crisis Messenger text service is available 24/7 and open to anyone aged 25 or under living in the UK.
If you’re in crisis and need to talk, text THEMIX to 85258 


Helpline: 116 123
24hr service offering emotional support


Runaway Helpline:
116 000
Email – 116000@runawayhelpline.org.uk
Runaway Helpline is here if you are thinking about running away, if you have already run away, or if you have been away and come back.You can also contact the Helpline if you are worried that someone else is going to run away or if they are being treated badly or abused.You can call or text for free, 24 hours a day. It’s all confidential.




is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text. It’s a free 24/7 texting service in the UK for anyone in crisis anytime. Text 85258




Free, safe and anonymous support for young people

Monday – Friday 12pm-10pm

Saturday – Sunday6pm – 10pm


YMCA – Children and Young People’s Wellbeing Service

Wellbeing Practitioners provide uses CBT (Cognitive Behavioural Therapy) techniques and goal-setting to build up emotional wellbeing and resilience in young people and their families.

Self-referral: https://www.ymcaexeter.org.uk/cwpwellbeing/


Young Devon

Young Devon run a homelessness prevention scheme in Exeter, they can help 16 & 17yr olds and care leavers.

01392 331666 and ask to speak to the Homeless Prevention Team or email yes.exeter@youngdevon.org

If you are under 18 call the Social Service Emergency Duty team 0345600 0388


Online support and advice:



Key things to remember:

  • Think before you post
    Don’t upload or share anything you wouldn’t want your parents, carers, teachers or future employers seeing. Once you post something, you lose control of it, especially if someone else screenshots or shares it.
  • Don’t share personal details
    Keep things like your address, phone number, full name, school and date of birth private, and check what people can see in your privacy settings. Remember that people can use small clues like a school logo in a photo to find out a lot about you.
  • Watch out for phishing and scams
    Phishing is when someone tries to trick you into giving them information, like your password. Someone might also try to trick you by saying they can make you famous or that they’re from a talent agency. Never click links from emails or messages that ask you to log in or share your details, even if you think they might be genuine. If you’re asked to log into a website, go to the app or site directly instead.
  • Think about who you’re talking to
    There are lots of ways that people try to trick you into trusting them online. Even if you like and trust someone you’ve met online, never share personal information with them like your address, full name, or where you go to school. Find out more about grooming.


More information can be found on our website: https://www.stjamesexeter.co.uk/about/safeguarding/

Food & Community Support

  1. Food Support. If you are in need of food parcels, foodbank vouchers or other community support e.g  collecting shopping or prescriptions whilst isolating or shielding, please do contact the following updated email address: foodsupport@stjamesexeter.co.uk.
  2.  Free School Meals. As many home circumstances have changed, there any many more households who will find themselves eligible for Free School Meals for their children.

Checking whether you are eligible is straight forward using the online portal https://www.devon.gov.uk/educationandfamilies/school-information/school-meals  . Members of the St James staff team can support you in completing the form if needed.

 Here is the criteria for application:

How do I qualify for FSM?
If you receive any of these benefits you may be eligible for Free School Meals:
* Universal Credit (annual net earned income no more than £7,400 as assessed by earnings from up to 3 of your
most recent assessment periods)
* Income Support (IS)
* Income-based Jobseeker’s Allowance (IBJSA)
* Income-related Employment and Support Allowance (IRESA)
* Child Tax Credit (without Working Tax Credit) and with an annual taxable income assessed by HM Revenue and
Customs to be less than £16,190
* Guaranteed element of State Pension Credit
* Where a parent is entitled to a Working Tax Credit run-on (the payment received for a further 4 weeks when no
longer qualifying for Working Tax Credit)

Does your child need support with mental health and wellbeing? There are plenty of people in school who can support with this. Feel free to speak to your child’s tutor or Head of Year in the first instance or a member of the safeguarding team, who it may be more appropriate to discuss concerns with.

There are some fantastic online resources to help with mental health and wellbeing:

Mind Of My Own helps children and young people express themselves and communicate with professionals (social work, foster carer, support worker) in their lives.
We have been using these apps within Devon Children’s Services since 2016, and we are asking for your help to promote this app to any young people who are open to children’s social care.
•       Mind Of My Own’s “One” app can easily be accessed on any device and is simple to use. Young people can download the app from https://one.mindofmyown.org.uk/ or from their App store.
•       If a young person does not have a device or would rather not download the app, they can create an account via the website https://one.mindofmyown.org.uk/
•       All messages received will be assigned to the relevant worker who will be able to respond promptly to the young person’s statement.
If you would like any more information or support regarding Mind Of My Own please feel free to contact us at participation@devon.gov.uk